I’ve been traveling in the United States for two weeks with my family. We’ve been to numerous restaurants, hotels, and airports as we hit six states in our first ten days in the country.
I’ve been struck with the radical difference in customer service from various companies and chains.
Southwest Airlines – after flying close to a million miles in my life, I took my first ever flights on Southwest Airlines. The hype is true! They are friendly, efficient, and fun. While offering less frills than other carriers, the commitment to fun and friendliness has the power to win me over.
Hyatt Hotels – We stayed at two Hyatt Place hotels on our journey. Each time we were greeted repeatedly by the staff. They also put together a really cool room with a sectional couch/ living room corner. I will return to this chain!